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Privacy Policy

Who we are

Tinc Australia is committed to safeguarding the privacy of our customers and users whilst providing the highest possible quality of service. When you place orders or access your account information, we offer the use of a secure server. Furthermore, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Under the terms of the Privacy legislation, we are required to explain to you how we will treat any personal data which we collect from you.

The information we collect and how we use it

To fulfil your order, we need to know certain personal information collected at the time. The information we hold will consist of but not be limited to the following: Title; Name; Address; Mailing Preference flags such as ‘Do not mail’, or ‘Do not email’; Products purchased from us in the past including their cost; Telephone number if offered to us (this will only be used for matters relating to your order); email address; and where we believe you heard about us from. Credit card details are encrypted after data entry and are not stored on our systems at all once used to complete your purchase. We do not collect any Special Category Data (also known as ‘sensitive data’) such as race, religion, biometrics or health data.

It is our policy that your information is private and confidential. Accordingly, the personal information you provide to us is stored in a secure location and is accessible only by designated staff.

We also collect data because it is necessary for the pursuit of our legitimate interests. Our legitimate interests are:

  1.       Direct Marketing
  2.       Understanding our customers’ wishes and shopping preferences
  3.       Improving our service and our products

How we use your information for Direct Marketing & how to manage your marketing preferences

We would like to contact you by post and/or email to let you know about our new collections and any offers or sales we may be running. This will usually be the form of an email but with occasional mailings of our latest catalogue or product brochure also.

If at any time you wish to no longer receive Tinc Retail Australia Pty Ltd. emails you can manage your own preferences by clicking on the ‘manage preferences’ link at the bottom of any Tinc Retail Australia Pty Ltd marketing email. Alternatively, you can call us on 08 6201 9060, write to us at the address below or go to www.tinc.net.au and use the form on the ‘Contact Us’ page to request a change.

If you wish to no longer receive Tinc Retail Australia Pty Ltd. postal communications you can exercise any of the above options (call, write or ‘contact us’ via the website) but of course you cannot click on an email link to self-serve the change.

How we use your information to improve our service and our products

We may hold any feedback from individuals relating to customer service or product analysis to help us to improve in these areas. Customer feedback may be used to inform subsequent catalogue designs and/or our website content. If at any time you wish this information to be removed, erased or not used in any such way please make this clear on the feedback you provide us with or call us on 08 6201 9060, write to us at the address below or go to www.tinc.net.au and use the form on the ‘Contact Us’ page to request this change.

Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google Analytics

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

Your Rights

You have the right to ask us what personal data we hold about you. If at any time you wish to exercise this right you can contact us by telephone on 08 6201 9060, write to us at the address below or go to www.tinc.net.au and use the form on the ‘Contact Us’ page to request this change. When making a request, please provide your name, postcode & email address so we can ensure we share only the correct data with you. To protect your privacy and security we may need to verify your identity before sharing this information.

You have the right to ask us to update or amend any out of date or incorrect data.

If at any time you wish to amend your data you can manage your own preferences by clicking on the ‘manage preferences’ link at the bottom of any Tinc Australia marketing email. Alternatively you can call us on 08 6201 9060, write to us at the address below or go to www.tinc.net.au and use the form on the ‘Contact Us’ page to request a change.

To protect your privacy and security we may need to verify your identity before making amendments.

You have the right to ask us to delete the data we hold about you. If at any time you wish to exercise this right you can contact us by telephone on on 08 6201 9060, write to us at the address below or go to www.tinc.net.au and use the form on the ‘Contact Us’ page to request a change. To protect your privacy and security we may need to verify your identity before deleting your data.

For all data amendment requests submitted via telephone, post, email or website contact form we endeavour to act upon them and respond to you within 30 days of the receipt of your request.

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us by telephone on on 08 6201 9060, write to us at the address below or go to www.tinc.net.au and use the form on the ‘Contact Us’ page.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

How to contact us

We wish to be as clear and transparent as possible regarding our data collection, security and how we use it. If at any time you have any questions or comments regarding this we would be happy to speak with you in person. If you wish to do this please call us on 08 6201 9060, write to us at the address below or go to www.tinc.net.au and use the form on the ‘Contact Us’ page. Our mailing address for data queries is:

The Privacy Protection Officer, Tinc Ltd, 6b Cleland Close, Clarkson, Western Australia, 6030.

You can also email us at privacy@tinc.net.au